Customer Service and Intake Specialists 

Note:

We will keep all applications in strict confidence.

This position is on-site.

This is a full-time time position.  For the right candidate, part-time is available. 

Do you love helping people and serving those who need it?  Do you enjoy working in an upbeat, energetic office?  Do you have mad organizational skills and love creating order?  Are you a natural "people-person" who can connect with strangers?  Are you driven to succeed, goal-oriented, and motivated by success?  If so, then we want you on our team.

Joubert Law Firm seeks a motivated, self-starter for our Baton Rouge office to join our intake team.  We are looking for an outgoing, focused individual who can manage a high-volume and time-sensitive workflow effectively and efficiently.  Strong people skills are necessary.  The position requires one to work both independently and within a team environment. The position focuses on confidently presenting clear information to potential new clients.

This role requires strong communication skills via phone, text, email, data entry, and other tasks related to potential case intake.  Our Intake Specialists possess qualities that build relationships and are client focused.  They serve our potential clients and answer their inquiries.  They are compassionate, understanding, and patient.

Our Customer Service and Intake Specialists handle personal injury cases and first-party property damage claims.  

Key Responsibilities Include: 

• handling phone calls, text messages, and emails from potential new clients;
• frequently communicating with clients; and
• maintaining and updating our case management software.

Our Customer Service and Intake Specialists establish caring relationships with our clients and collaborative partnerships with our attorneys and support team.  

Our Customer Service and Intake Specialists position is for someone seeking a long-term commitment with growth opportunities.

At Joubert Law Firm, our approach to clients is of service, compassion, and respect.  We aim to do everything we reasonably can to help our clients recover physically, emotionally, and financially.

We are looking for people who are:

• Kind;
• Happy;
• Compassionate;
• Service-oriented;
• Respectful;
• Collaborative;
• Resourceful;
• Ethical;
• Responsible and trustworthy;
• Self-motivated;
• Accountable for results;
• Meticulous attention to accuracy, detail, and organization;
• Excellent verbal and written communication skills;
• Proficient in all Microsoft Office 365 computer programs;
• Proficient in case management software;
• Able to multi-task and function positively in a fast-paced environment; and
• Able to make timely decisions in the face of obstacles, difficulties, and challenges.

Experience is desired but not required.

** IMPORTANT: TO APPLY *

You will be evaluated and vetted based on your ability to follow instructions.

BEFORE applying, please call 225-330-7816 for step-by-step instructions.

Why you should work here: 

Joubert Law Firm is an incredibly fast-moving, innovative law firm that delivers the best client experience and legal representation to each client while impacting our communities.  We're all about working hard and staying humble.  In the spirit of humblebragging, here are some of our awards and accolades:

• 6-time Member of the LSU 100: Fastest Growing Tiger Businesses
• 5.0 Google Rating with over 175 reviews 
• Thomson Reuters has selected John Joubert as a Super Lawyer from 2019-2023 
• Decorated Army Veteran-Owned Business

If you're looking for a boring and easy job, you won't find that here.  We put 110% into everything we do. Greatness is achieved through hard but smart work and discipline; we're determined to be great. 

We're not crazy; we just believe in what we do.

If you'd like to be part of a growing, well-respected, collaborative, and awesome team, we can't wait to hear from you.

Requirements

• Our ideal candidate will have at least a year of experience in customer service or working in a law firm.
• Must pass a background check.
• Candidates should be familiar with the law, legal procedures and protocols, and the court system.
• Candidates should also know the basics of the day-to-day operations of a law office.
• Must be computer literate and have a working knowledge of case management software.
• Excellent communication and people skills are essential.
• Candidates must have secretarial and organizational skills and be able to prioritize and handle multiple tasks simultaneously effectively.

Perks:

Full-time team members receive two weeks of paid vacation, one week of paid sick leave, and about ten paid holidays yearly.

Joubert Law currently offers the following group benefits to full-time team members:

• Medical insurance
• Dental insurance
• Life insurance
• 401(k), with a 4% Company Match
• Flexible schedule 
• Corporate Wellness Program 
• Joubert Law Firm Swag

Qualified dependents of enrolled team members may also enroll in the group insurance plans selected by the team member at the team member's cost.

Part-time team members are offered the following benefits:

• Flexible schedule 
• Great learning environment 
• Corporate Wellness Program 
• Joubert Law Firm Swag

The offered pay to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the industry, education, etc. 

Additional perks: 

• You will become part of an awesome and unified company culture with an attentive CEO and team dedicated to success.
• You will work with people from all departments who are happy to help and teach as you work towards growth.
• You will experience working for a company that is leading the industry and constantly innovating.  Complacency is not part of our vocabulary.
• You will be in an environment that is always ready to tackle new initiatives and implement creative ideas.
• You will grow personally and professionally.  Every measure is taken to ensure our team members thrive.

Bonus: If you aren't right for this position, but know the perfect person, send them this career description.  If we hire them, we'll give you $100.  For every person we hire, we ask them who referred them to us, and we pay the bonus to the referrer.  That could be you if you share this career ad with a friend who's perfect for it.  We will only pay one person for the referral.